Hide & Seek Leather uses Deskhero's AI capabilities to quickly categorize and prioritize customer support tickets. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero is able to identify the nature of each ticket and assign it to the appropriate agent. This has resulted in a more efficient ticket management process and faster response times.
Deskhero's Kanban board has also been instrumental in improving Hide & Seek Leather's ticket management process. The board provides a visual overview of all tickets, making it easy for agents to see which tickets need their attention. The AI-enhanced search results also make it easy for agents to find relevant tickets.
Hide & Seek Leather has also found great value in Deskhero's custom fields feature. By creating custom fields for specific types of tickets, they have been able to streamline their ticket management process and ensure that all necessary information is captured.
Deskhero's REST API has allowed Hide & Seek Leather to integrate their ticket management system with other business systems. This has resulted in a more streamlined and efficient workflow, as agents no longer need to switch between different systems.
Overall, the advanced AI capabilities of Deskhero have greatly improved the efficiency of Hide & Seek Leather's ticket management process. They have seen a significant reduction in response times, an increase in the accuracy of ticket categorization, and an overall improvement in customer satisfaction.
How does Deskhero's AI categorize and prioritize tickets?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to identify the nature of each ticket. It then assigns the ticket to the appropriate agent based on its categorization and priority level.
What is the benefit of Deskhero's Kanban board?
Deskhero's Kanban board provides a visual overview of all tickets, making it easy for agents to see which tickets need their attention. It also integrates with the AI-enhanced search results, making it easy for agents to find relevant tickets.
Can Deskhero's ticket management system be integrated with other business systems?
Yes, Deskhero's REST API allows you to integrate your ticket management system with other business systems. This can result in a more streamlined and efficient workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of leather goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
