LeatherCraft Inc. uses Deskhero's AI capabilities to automatically generate knowledge base articles from Word, PowerPoint, PDF files, and scraped website data. By leveraging OpenAI Embeddings, Deskhero is able to identify the most relevant and useful information from these sources and create comprehensive and informative articles. This has greatly improved the quality of LeatherCraft Inc.'s knowledge base.
Deskhero's comprehensive search bar has also been a game changer for LeatherCraft Inc. The AI-enhanced search results allow users to quickly find relevant information in the knowledge base. This has significantly improved the usefulness of their knowledge base and reduced the number of customer support tickets.
LeatherCraft Inc. has also found great value in Deskhero's website scraping feature. By scraping data from their website, Deskhero is able to keep their knowledge base up-to-date with the latest product information. This has resulted in more accurate and helpful knowledge base articles.
Deskhero's REST API has allowed LeatherCraft Inc. to integrate their knowledge base with other business systems. This has resulted in a more streamlined and efficient workflow, as users no longer need to switch between different systems to find information.
Overall, the advanced AI capabilities of Deskhero have greatly improved the quality and usefulness of LeatherCraft Inc.'s knowledge base. They have seen a significant reduction in customer support tickets, an increase in the accuracy of knowledge base articles, and an overall improvement in customer satisfaction.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI leverages OpenAI Embeddings from Word, PowerPoint, PDF files, and scraped website data to identify the most relevant and useful information. This information is then used to create comprehensive and informative knowledge base articles.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically extracts data from your website. This data is then used to keep the knowledge base up-to-date with the latest product information.
Can Deskhero's knowledge base be integrated with other business systems?
Yes, Deskhero's REST API allows you to integrate your knowledge base with other business systems. This can result in a more streamlined and efficient workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of leather goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
