PetPal deals with a wide range of customer queries, from pet care advice to order tracking. They have implemented Deskhero to automate their ticket management process and generate suggested replies using OpenAI's ChatGPT.
The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like pet care guides to enhance the relevance of its responses. This has significantly improved the speed and quality of PetPal's customer support.
PetPal's customer support team also benefits from Deskhero's comprehensive search bar feature. The AI-enhanced search results provide quick access to relevant information, enabling the team to handle more complex queries with ease.
Additionally, PetPal uses Deskhero's website scraping feature to keep their knowledge base updated with the latest pet care information from external sources. This has further improved the accuracy of the AI-generated responses.
Overall, Deskhero's advanced AI capabilities have helped PetPal enhance their customer support services, improve response times, and increase customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI's ChatGPT to analyze the content of incoming tickets and generate suggested replies based on the relevance to different topics.
How does the AI-enhanced search bar benefit the customer support team?
The AI-enhanced search bar provides quick access to relevant information from the knowledge base, previous tickets, and uploaded files, enabling the customer support team to handle queries more efficiently.
How does Deskhero keep the knowledge base updated with the latest pet care information?
Deskhero uses a website scraping feature to gather the latest pet care information from relevant external sources and update the knowledge base.
* This article provides an example of how a fictive company in the Agents involved in the sale of live animals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
