AquaLife handles a variety of customer queries, from aquatic animal care to order status. They have adopted Deskhero to automate their ticket management process and generate suggested replies using OpenAI's ChatGPT.
The AI system utilizes OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like aquatic animal care manuals to enhance the relevance of its responses. This has significantly improved AquaLife's customer support speed and quality.
AquaLife's customer support team also finds Deskhero's comprehensive search bar feature extremely useful. The AI-enhanced search results provide quick access to relevant information, enabling the team to handle more complex queries with ease.
Furthermore, AquaLife uses Deskhero's website scraping feature to keep their knowledge base updated with the latest aquatic animal care information from external sources. This has further improved the accuracy of the AI-generated responses.
Overall, Deskhero's advanced AI capabilities have allowed AquaLife to improve their customer support services, enhance response times, and boost customer satisfaction.
How does Deskhero's AI system generate suggested replies?
Deskhero's AI system uses OpenAI's ChatGPT to analyze the content of incoming tickets and generate suggested replies based on the relevance to different topics.
How does the AI-enhanced search bar benefit the customer support team?
The AI-enhanced search bar provides quick access to relevant information from the knowledge base, previous tickets, and uploaded files, enabling the customer support team to handle queries more efficiently.
How does Deskhero keep the knowledge base updated with the latest aquatic animal care information?
Deskhero uses a website scraping feature to gather the latest aquatic animal care information from relevant external sources and update the knowledge base.
* This article provides an example of how a fictive company in the Agents involved in the sale of live animals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
