FarmFriend receives hundreds of queries daily, ranging from animal health concerns to delivery status inquiries. With Deskhero, they have been able to automate the process of ticket management and response generation. The platform's AI capabilities analyze incoming tickets, categorize them based on content, and generate suggested replies using OpenAI's ChatGPT.
The AI system also uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like animal care manuals to enhance the relevance of its responses. This has significantly reduced the time taken to respond to customer queries and improved the overall customer experience.
Deskhero's comprehensive search bar feature has also been instrumental in improving the efficiency of FarmFriend's customer support team. The AI-enhanced search results provide quick access to relevant information, enabling the team to handle more complex queries with ease.
FarmFriend has also utilized Deskhero's website scraping feature to keep their knowledge base updated with the latest information from relevant external sources. This has further improved the accuracy of the AI-generated responses.
Overall, Deskhero's advanced AI capabilities have enabled FarmFriend to streamline their customer support process, improve response times, and enhance customer satisfaction.
How does Deskhero's AI system categorize incoming tickets?
Deskhero's AI system uses OpenAI Embeddings to analyze the content of incoming tickets and categorize them based on their relevance to different topics.
How does the AI-enhanced search bar improve the efficiency of the customer support team?
The AI-enhanced search bar provides quick access to relevant information from the knowledge base, previous tickets, and uploaded files, enabling the customer support team to handle queries more efficiently.
How does Deskhero keep the knowledge base updated?
Deskhero uses a website scraping feature to gather the latest information from relevant external sources and update the knowledge base.
* This article provides an example of how a fictive company in the Agents involved in the sale of live animals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
