WoodWorks uses Deskhero's structured data lists and custom fields to manage their customer queries and product inventory. This helps them to streamline their operations and ensure that they can meet the demands of their customers.
The company utilizes Deskhero's custom email domains and user groups to communicate effectively with their customers and dealers. This not only enhances their professional image but also improves their business relationships.
WoodWorks leverages Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the response time and improves the quality of their customer service.
The company uses Deskhero's comprehensive search bar and REST API to easily find and integrate relevant information from their vast database of lumber products. This not only saves time but also ensures that the most accurate and up-to-date information is provided to their customers and dealers.
Finally, WoodWorks uses Deskhero's kanban board and knowledge base to organize and share valuable information with their team. This promotes collaboration and knowledge sharing, leading to improved team performance and business efficiency.
How does Deskhero's AI capabilities improve WoodWorks' customer service?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This not only reduces the response time but also improves the quality of their customer service by providing accurate and personalized responses.
How does WoodWorks use Deskhero's custom email domains and user groups?
WoodWorks uses Deskhero's custom email domains and user groups to create a professional communication channel with their customers and dealers. This enhances their professional image and improves their business relationships.
How does WoodWorks benefit from Deskhero's comprehensive search bar and REST API?
WoodWorks uses Deskhero's comprehensive search bar and REST API to easily find and integrate relevant information from their vast database of lumber products. This ensures that the most accurate and up-to-date information is provided to their customers and dealers.
* This article provides an example of how a fictive company in the Agents involved in the sale of lumber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
