LumberLink uses Deskhero's structured data lists and custom fields to categorize and manage customer queries. This helps them to streamline their ticket management process and ensure that no customer query goes unanswered.
The company utilizes Deskhero's custom email domains and user groups to create a personalized and professional communication channel with their customers. This not only enhances their brand image but also improves customer engagement.
LumberLink leverages Deskhero's advanced AI capabilities to generate suggested replies based on previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data. This significantly reduces the response time and improves the quality of customer service.
The company uses Deskhero's comprehensive search bar and REST API to easily find and integrate relevant information from their vast database of lumber products. This not only saves time but also ensures that the most accurate and up-to-date information is provided to the customers.
Finally, LumberLink uses Deskhero's kanban board and knowledge base to organize and share valuable information with their team. This promotes collaboration and knowledge sharing, leading to improved team performance and customer satisfaction.
How does Deskhero's AI capabilities improve LumberLink's customer service?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and other relevant data. This not only reduces the response time but also improves the quality of customer service by providing accurate and personalized responses.
How does LumberLink use Deskhero's custom email domains and user groups?
LumberLink uses Deskhero's custom email domains and user groups to create a personalized and professional communication channel with their customers. This enhances their brand image and improves customer engagement.
How does LumberLink benefit from Deskhero's comprehensive search bar and REST API?
LumberLink uses Deskhero's comprehensive search bar and REST API to easily find and integrate relevant information from their vast database of lumber products. This ensures that the most accurate and up-to-date information is provided to the customers.
* This article provides an example of how a fictive company in the Agents involved in the sale of lumber industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
