RoboRigs uses Deskhero's AI to generate knowledge base articles from Word, PowerPoint, PDF files, and even scraped website data. This has greatly expanded their knowledge base, making it a more valuable resource for both their customer support agents and their customers.
The AI also enhances the search results within the knowledge base. It uses OpenAI Embeddings to find relevant content, making it easier for users to find the information they need.
Deskhero's user groups feature has allowed RoboRigs to segment their customer support team. The AI capabilities further enhance this feature by suggesting the most appropriate user group for each ticket based on its content.
RoboRigs also uses the AI-powered kanban board to manage their tickets. The AI can automatically move tickets between columns based on their status, which has greatly improved the efficiency of their ticket management process.
Overall, Deskhero's AI capabilities have made RoboRigs' knowledge base a more comprehensive and user-friendly resource. They have also improved the efficiency of their ticket management process.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various types of files and scraped website data. It also enhances the search results within the knowledge base, making it easier for users to find the information they need.
How does the AI improve ticket management?
The AI can automatically move tickets between columns on the kanban board based on their status. This automates much of the ticket management process, improving efficiency.
How does the AI enhance the user groups feature?
The AI can suggest the most appropriate user group for each ticket based on its content. This ensures that tickets are handled by the most suitable team, improving the effectiveness of the customer support.
* This article provides an example of how a fictive company in the Agents involved in the sale of machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
