AutoEquip uses Deskhero's AI to generate suggested replies to customer queries. The AI uses OpenAI Embeddings to find relevant content from various sources, ensuring that the suggested replies are accurate and helpful.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information. This has greatly improved the efficiency of their customer support agents, allowing them to handle more tickets in less time.
Deskhero's custom email domains feature has allowed AutoEquip to create a more professional image in their customer communication. The AI capabilities have further enhanced this feature by automatically categorizing and tagging emails based on their content.
By leveraging the REST API, AutoEquip has integrated Deskhero with their existing systems. This has allowed them to automate many of their processes, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed AutoEquip's customer communication, making it more efficient and effective.
How does Deskhero's AI improve customer communication?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies to customer queries, making the communication more accurate and efficient.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar can quickly find relevant information from a variety of sources. This allows customer support agents to find the information they need faster, enabling them to handle more tickets in less time.
How does the REST API improve efficiency?
By integrating Deskhero with their existing systems using the REST API, AutoEquip has been able to automate many of their processes. This has further improved their efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
