MachinaTech uses Deskhero's advanced AI capabilities to quickly and accurately respond to customer queries. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, drastically reducing response times.
The company also uses the AI-powered comprehensive search bar to quickly find relevant information. This has greatly improved the efficiency of their customer support agents, allowing them to handle more tickets in less time.
Deskhero's custom fields and structured data lists have been instrumental in organizing customer data for MachinaTech. The AI capabilities have further enhanced these features by automatically categorizing and tagging tickets based on their content.
By leveraging the REST API, MachinaTech has integrated Deskhero with their existing systems. This has allowed them to automate many of their processes, further improving efficiency.
Overall, Deskhero's advanced AI capabilities have transformed MachinaTech's customer support operations, making them more efficient and effective.
How has Deskhero's AI improved response times?
Deskhero's AI uses OpenAI Embeddings to find relevant content from various sources. This content is then used to generate suggested replies, which drastically reduces the time it takes to respond to customer queries.
How does the AI-powered search bar improve efficiency?
The AI-powered search bar can quickly find relevant information from a variety of sources. This allows customer support agents to find the information they need faster, enabling them to handle more tickets in less time.
How has the REST API improved efficiency?
By integrating Deskhero with their existing systems using the REST API, MachinaTech has been able to automate many of their processes. This has further improved their efficiency.
* This article provides an example of how a fictive company in the Agents involved in the sale of machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
