HealthGear Inc. has a large customer base and receives a high volume of support requests daily. To manage these, they use Deskhero's ticket management system. The AI capabilities of Deskhero analyze the content of incoming tickets and suggest replies based on previous tickets and knowledge base articles, improving response time and accuracy.
Using Deskhero's custom fields and structured data lists, HealthGear Inc. categorizes and prioritizes tickets effectively. The AI assists in this process by analyzing the urgency and complexity of issues, ensuring that critical tickets are addressed first.
HealthGear Inc. also utilizes Deskhero's AI-powered search bar. This tool leverages OpenAI embeddings from uploaded files and scraped website data to provide relevant content in the search results, aiding in quick resolution of customer queries.
The company uses Deskhero's website scraping feature to gather the latest product information and include it in the knowledge base. This, along with the AI's ability to generate knowledge base articles from Word, PowerPoint, and PDF files, provides a comprehensive resource for support agents.
Finally, through Deskhero's REST API, HealthGear Inc. integrates the platform with their existing systems, creating a seamless workflow for their helpdesk services.
How does Deskhero's AI improve the accuracy of responses?
Deskhero's AI analyzes the content of incoming tickets and suggests replies based on previous tickets and knowledge base articles. This not only improves response time but also enhances the accuracy of responses.
How does Deskhero assist in ticket prioritization?
Deskhero's AI analyzes the urgency and complexity of issues in incoming tickets and assists in categorizing and prioritizing them, ensuring that critical tickets are addressed first.
Can we integrate Deskhero with our existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of medical and laboratory equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
