MediTech Agents uses Deskhero's AI capabilities to manage their large volume of customer queries. The AI sifts through previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This significantly reduces the time agents spend on each ticket, increasing their efficiency and allowing them to handle more queries.
The AI also enhances the search results, making it easier for the agents to find relevant information. This is particularly useful when dealing with complex queries that require detailed knowledge of the medical supplies.
MediTech Agents also uses Deskhero's AI to automatically generate knowledge base articles from word, powerpoint, pdf files. This not only saves time but also ensures that the knowledge base is always up-to-date with the latest information.
Deskhero's AI also helps MediTech Agents in managing their user groups. The AI can identify patterns in the tickets and automatically assign them to the appropriate user group. This ensures that the right team handles each ticket, improving the quality of the support.
Finally, MediTech Agents uses Deskhero's REST API to integrate the platform with their existing systems. This allows them to leverage the AI capabilities of Deskhero without disrupting their current workflows.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files and scraped website data to find relevant content. This information is then used to enhance the search results, making it easier for agents to find the information they need.
How does Deskhero's AI help in managing user groups?
Deskhero's AI can identify patterns in the tickets and automatically assign them to the appropriate user group. This ensures that the right team handles each ticket, improving the quality of the support.
Can Deskhero's AI be integrated with existing systems?
Yes, Deskhero provides a REST API that allows you to integrate the platform with your existing systems. This allows you to leverage the AI capabilities of Deskhero without disrupting your current workflows.
* This article provides an example of how a fictive company in the Agents specialized in the sale of medical supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
