SteelPro Solutions uses Deskhero's AI capabilities to handle a high volume of customer queries related to product specifications, delivery timelines, and pricing. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentations to generate suggested replies. This significantly reduces the time taken to respond to customer queries and improves the overall customer experience.
The company also uses Deskhero's comprehensive search bar enhanced with AI capabilities. This feature allows the support team to quickly find relevant information from the vast amount of data available in the system. It helps in providing accurate and timely responses to customer queries.
Deskhero's website scraping feature is used by SteelPro Solutions to keep their knowledge base updated with the latest industry news and trends. This information is then used by the AI to provide more informed and relevant responses to customer queries.
SteelPro Solutions uses Deskhero's REST API to integrate the platform with their existing CRM system. This integration allows the company to have a unified view of their customer interactions across different channels.
Overall, Deskhero's advanced AI capabilities have enabled SteelPro Solutions to improve their customer support efficiency and enhance their customer satisfaction levels.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities use OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from the vast amount of data available in the system. This helps in providing accurate and timely responses to customer queries.
How does Deskhero's website scraping feature help in keeping the knowledge base updated?
Deskhero's website scraping feature automatically collects the latest industry news and trends from the web. This information is used to keep the knowledge base updated and provide more informed responses to customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
