MetalMasters Inc uses Deskhero's AI capabilities to efficiently handle a high volume of customer queries related to product details, delivery schedules, and pricing. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced the company's response time and improved their customer satisfaction rates.
The company also uses Deskhero's comprehensive search bar powered by AI to quickly find relevant information from their large database. This feature has greatly improved the accuracy and speed of their customer responses.
MetalMasters Inc uses Deskhero's website scraping feature to stay updated with the latest industry news and trends. The AI uses this information to provide more informed and relevant responses to customer queries.
Using Deskhero's REST API, MetalMasters Inc has integrated the platform with their existing CRM system. This integration allows the company to have a unified view of their customer interactions and improve their service quality.
Overall, Deskhero's advanced AI capabilities have enabled MetalMasters Inc to enhance their customer support efficiency and improve their customer satisfaction levels.
How does Deskhero's AI improve MetalMasters Inc's response times?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies. This has significantly reduced MetalMasters Inc's response time and improved their customer satisfaction rates.
How does Deskhero's comprehensive search bar assist MetalMasters Inc's support team?
Deskhero's comprehensive search bar uses AI to quickly find relevant information from MetalMasters Inc's large database. This feature has greatly improved the accuracy and speed of their customer responses.
How does Deskhero's website scraping feature help MetalMasters Inc stay updated with industry trends?
Deskhero's website scraping feature automatically collects the latest industry news and trends from the web. The AI uses this information to provide more informed and relevant responses to customer queries.
* This article provides an example of how a fictive company in the Agents involved in the sale of metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
