Connectivity Plus receives a large volume of customer queries on a daily basis. The company uses Deskhero's ticket management system to efficiently handle these queries. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The company uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature, coupled with the AI's ability to generate suggested replies, enables the company to provide personalized responses to its customers in a timely manner.
Connectivity Plus has an extensive knowledge base consisting of manuals, policies, and presentations. The company uses Deskhero's AI capabilities to scrape this data and generate relevant content for customer queries. This feature not only improves the search results but also provides comprehensive solutions to customer problems.
Deskhero's REST API allows Connectivity Plus to integrate the platform with its existing systems. This seamless integration enables the company to leverage its current data while benefiting from Deskhero's advanced AI capabilities.
Overall, Deskhero's AI capabilities have enabled Connectivity Plus to enhance its customer support services, reduce response times, and improve customer satisfaction.
How does Deskhero's AI capabilities reduce response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to scrape data from uploaded files and website content. This data is used to generate relevant content for customer queries, thereby improving search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This enables companies to leverage their current data while benefiting from Deskhero's advanced AI capabilities.
* This article provides an example of how a fictive company in the Agents involved in the sale of networking equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
