NetGlobe Solutions receives hundreds of customer queries daily regarding the installation, operation, and troubleshooting of their networking equipment. The company uses Deskhero's ticket management system to efficiently handle these queries. The advanced AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, significantly reducing response times.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This feature, combined with the AI's ability to generate suggested replies, allows the company to provide personalized and prompt responses to its customers.
NetGlobe Solutions has a vast knowledge base consisting of manuals, policies, and presentations. The company uses Deskhero's AI capabilities to scrape this data and generate relevant content for customer queries. This feature not only enhances the search results but also provides comprehensive solutions to customer problems.
Deskhero's REST API allows NetGlobe Solutions to integrate the platform with its existing systems. This seamless integration enables the company to leverage its current data while benefiting from Deskhero's advanced AI capabilities.
Overall, Deskhero's AI capabilities have enabled NetGlobe Solutions to streamline its customer support operations, reduce response times, and improve customer satisfaction.
How does Deskhero's AI capabilities enhance response efficiency?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This significantly reduces the time taken to respond to customer queries.
How does Deskhero's AI improve search results?
Deskhero's AI uses OpenAI Embeddings to scrape data from uploaded files and website content. This data is used to generate relevant content for customer queries, thereby enhancing search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This enables companies to leverage their current data while benefiting from Deskhero's advanced AI capabilities.
* This article provides an example of how a fictive company in the Agents involved in the sale of networking equipment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
