DeskDynamics receives numerous customer inquiries regarding product availability, pricing, and delivery options. The company uses Deskhero's AI capabilities to manage these inquiries effectively. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero is able to suggest relevant replies to customer inquiries.
Deskhero's AI also helps DeskDynamics' support team to quickly find relevant content through its comprehensive search bar. This feature is particularly useful when dealing with complex queries that require reference to multiple sources of information.
Furthermore, DeskDynamics uses Deskhero's custom email domains and user groups to ensure that customer inquiries are directed to the appropriate team members. This helps to reduce response times and improve customer satisfaction.
DeskDynamics also utilizes Deskhero's kanban board and ticket management features to monitor and manage tasks within the support team. This ensures that all customer inquiries are handled promptly and effectively.
With Deskhero's advanced AI capabilities, DeskDynamics has been able to significantly enhance the quality and efficiency of its customer service.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies to customer inquiries.
How does DeskDynamics use Deskhero's custom email domains and user groups?
DeskDynamics uses Deskhero's custom email domains and user groups to ensure that customer inquiries are directed to the appropriate team members. This helps to reduce response times and improve customer satisfaction.
How does DeskDynamics use Deskhero's kanban board and ticket management features?
DeskDynamics uses Deskhero's kanban board and ticket management features to monitor and manage tasks within the support team. This ensures that all customer inquiries are handled promptly and effectively.
* This article provides an example of how a fictive company in the Agents involved in the sale of office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
