WorkspaceWonders receives a wide range of customer inquiries about product features, order status, and return policies. The company uses Deskhero's AI capabilities to handle these inquiries efficiently. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data, Deskhero is able to suggest relevant replies to customer inquiries.
Deskhero's AI also helps WorkspaceWonders' support team to quickly find relevant content through its comprehensive search bar. This feature is particularly useful when dealing with complex queries that require reference to multiple sources of information.
Moreover, WorkspaceWonders uses Deskhero's REST API to integrate the platform with other business systems. This allows the company to streamline its operations and provide a seamless customer service experience.
WorkspaceWonders also utilizes Deskhero's ticket management and kanban board features to assign and track tasks within the support team. This ensures that all customer inquiries are handled promptly and effectively.
With Deskhero's advanced AI capabilities, WorkspaceWonders has been able to significantly optimize the efficiency and effectiveness of its helpdesk operations.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to suggest relevant replies to customer inquiries.
How does WorkspaceWonders use Deskhero's REST API?
WorkspaceWonders uses Deskhero's REST API to integrate the platform with other business systems. This allows the company to streamline its operations and provide a seamless customer service experience.
How does WorkspaceWonders use Deskhero's ticket management and kanban board features?
WorkspaceWonders uses Deskhero's ticket management and kanban board features to assign and track tasks within the support team. This ensures that all customer inquiries are handled promptly and effectively.
* This article provides an example of how a fictive company in the Agents involved in the sale of office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
