BizMachines Inc. has a vast range of office machinery products, which often leads to complex and diverse customer queries. To handle this, they use Deskhero's AI capabilities to improve their knowledge base and provide accurate responses to customer inquiries.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like manuals and product guides, and scraped website data. This data is processed through OpenAI's ChatGPT to generate suggested replies, making it easier for support agents to respond to customer queries accurately and promptly.
Additionally, Deskhero's AI capabilities enhance the search results within the knowledge base. This allows BizMachines' support agents to find relevant information quickly, improving their efficiency and the overall customer support experience.
The platform's ability to generate knowledge base articles from Word, PowerPoint, and PDF files has also proven beneficial for BizMachines. This feature allows them to easily update their knowledge base with the latest product information and troubleshooting guides.
With Deskhero, BizMachines has significantly improved their knowledge base and customer support efficiency. The platform's advanced AI capabilities have enabled them to provide accurate and prompt responses to customer queries, increasing customer satisfaction.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results within the knowledge base.
How does Deskhero generate knowledge base articles from files?
Deskhero can generate knowledge base articles directly from Word, PowerPoint, and PDF files. This makes it easy to update the knowledge base with the latest product information and troubleshooting guides.
How does Deskhero improve customer support efficiency?
Deskhero improves customer support efficiency by providing suggested replies, enhancing search results, and making it easy to update the knowledge base. This allows support agents to respond to customer queries more accurately and promptly.
* This article provides an example of how a fictive company in the Agents involved in the sale of office machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
