OfficeTech Solutions receives a high volume of customer queries and support tickets daily. Managing these tickets efficiently was a significant challenge until they adopted Deskhero. The platform's AI capabilities have significantly improved the process by suggesting replies based on historical data and knowledge base articles.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This information is then processed through OpenAI's ChatGPT to generate suggested replies, drastically reducing the time agents spend on each ticket.
Deskhero's comprehensive search bar has also been a game-changer for OfficeTech. The AI-enhanced search results allow agents to find relevant information quickly, improving their productivity and the overall customer experience.
Moreover, the custom fields and structured data lists provided by Deskhero enable OfficeTech to categorize and prioritize tickets efficiently. This feature, combined with the Kanban board, gives a clear overview of the support workflow, making it easier to manage and track progress.
With Deskhero, OfficeTech has been able to improve their response times, increase customer satisfaction, and optimize their support workflow. The platform's advanced AI capabilities have proven to be an invaluable tool in managing and resolving customer queries.
How does Deskhero's AI suggest replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This information is processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero improve search results?
Deskhero enhances search results using its advanced AI capabilities. It uses the same data used for suggesting replies to provide more relevant search results.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. It also offers a Kanban board for a clear overview of the support workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of office machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
