Workplace Gears Ltd. deals with a multitude of customer queries and support tickets daily. To manage this effectively, they turned to Deskhero and its advanced AI capabilities.
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has significantly reduced the time Workplace Gears' support agents spend on each ticket, allowing them to handle more queries in less time.
The platform's AI capabilities also enhance the search results, enabling agents to find relevant information quickly. This has improved the efficiency of the support team and the overall customer experience.
Furthermore, Deskhero's structured data lists and custom fields have made it easier for Workplace Gears to categorize and prioritize tickets. The Kanban board provides a clear overview of the support workflow, making it easier to manage and track progress.
With Deskhero, Workplace Gears has streamlined their support workflow and improved customer satisfaction. The platform's advanced AI capabilities have proven to be a valuable asset in managing and resolving customer queries efficiently.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This data is processed through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero enhance search results?
Deskhero enhances search results using its advanced AI capabilities. It uses the same data used for suggesting replies to provide more relevant search results.
How does Deskhero help in managing tickets?
Deskhero provides features like custom fields and structured data lists for categorizing and prioritizing tickets. It also offers a Kanban board for a clear overview of the support workflow.
* This article provides an example of how a fictive company in the Agents involved in the sale of office machinery industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
