OfficePro utilizes Deskhero's structured data lists and custom fields to organize and categorize customer support tickets. This allows them to quickly identify and prioritize urgent issues, resulting in faster response times and increased customer satisfaction.
Deskhero's AI capabilities are used to generate suggested replies based on previous tickets and knowledge base articles. This not only speeds up the response process but also ensures that the information provided is accurate and relevant.
The company also takes advantage of Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and policies. This, combined with the AI's ability to enhance search results, ensures that agents always have the most current information at their fingertips.
OfficePro has also integrated Deskhero's REST API into their existing systems, allowing for seamless data exchange and further enhancing their customer support capabilities.
Overall, Deskhero's advanced AI capabilities have enabled OfficePro to streamline their customer support processes, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically gathers information from your website and updates the knowledge base accordingly. This ensures that your agents always have access to the most current information.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Agents specialized in the sale of office supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
