PaperClip Inc. uses Deskhero's kanban board feature to visualize their ticket workflow. This helps them track the progress of each ticket and identify any bottlenecks, leading to improved efficiency and faster response times.
The company also utilizes Deskhero's AI capabilities to generate suggested replies based on previous tickets and knowledge base articles. This not only expedites the response process but also ensures that the information provided is accurate and relevant.
PaperClip Inc. leverages Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information and policies. This, coupled with the AI's ability to enhance search results, ensures that agents always have the most current information at their disposal.
Deskhero's REST API has been integrated into PaperClip Inc.'s existing systems, allowing for seamless data exchange and further enhancing their helpdesk capabilities.
In summary, Deskhero's advanced AI capabilities have enabled PaperClip Inc. to optimize their helpdesk services, improve response times, and increase customer satisfaction.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's website scraping feature work?
Deskhero's website scraping feature automatically gathers information from your website and updates the knowledge base accordingly. This ensures that your agents always have access to the most current information.
Can Deskhero be integrated with other systems?
Yes, Deskhero includes a REST API that allows for seamless integration with your existing systems.
* This article provides an example of how a fictive company in the Agents specialized in the sale of office supplies industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
