VeneerVision Ltd. had a vast amount of information scattered across different sources like word documents, powerpoint presentations, pdf files, and their website. Compiling this information into a structured knowledge base was a challenging task. Deskhero's AI capabilities came to the rescue by automatically generating knowledge base articles from these sources.
The AI-powered platform uses OpenAI Embeddings to find relevant content from the uploaded files and scraped website data. This content is then used to create comprehensive knowledge base articles, making it easier for the customer support team to access the required information.
Deskhero also provides a comprehensive search bar that makes searching through the knowledge base a breeze. The search results are enhanced by the AI capabilities, ensuring that the most relevant articles are displayed first.
Furthermore, Deskhero's custom fields and user groups features allow VeneerVision Ltd. to customize the knowledge base as per their needs. This has resulted in a more organized and efficient knowledge base.
Overall, Deskhero's AI capabilities have significantly improved VeneerVision Ltd.'s knowledge base, making it a valuable resource for their customer support team.
How does Deskhero generate knowledge base articles?
Deskhero uses OpenAI Embeddings to find relevant content from the uploaded files and scraped website data. This content is then used to automatically generate knowledge base articles.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar allows you to search through the entire knowledge base. The search results are enhanced by the AI capabilities, ensuring that the most relevant articles are displayed first.
Can the knowledge base be customized?
Yes, Deskhero provides custom fields and user groups features that allow you to customize the knowledge base as per your needs.
* This article provides an example of how a fictive company in the Agents involved in the sale of plywood and veneer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
