PlywoodPros Co. was struggling with managing the high volume of customer queries. Manual ticket management was time-consuming and inefficient. With Deskhero, they were able to automate this process, leading to improved efficiency and customer satisfaction.
Deskhero's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has greatly enhanced the search results, allowing the customer support team to find relevant content quickly and efficiently.
The AI-powered platform also generates suggested replies based on the content found. This feature has significantly reduced the response time, leading to increased customer satisfaction.
Additionally, Deskhero's kanban board feature provides a visual overview of the tickets, making it easier to track their status. This has resulted in a more organized and effective ticket management process.
Overall, Deskhero's AI capabilities have greatly improved PlywoodPros Co.'s customer support efficiency, leading to happier customers and a more productive customer support team.
How does Deskhero automate the ticket management process?
Deskhero uses advanced AI capabilities to automate the ticket management process. It leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results and generate suggested replies.
How does Deskhero's kanban board feature help in ticket management?
Deskhero's kanban board provides a visual overview of the tickets, making it easier to track their status. This helps in managing the tickets more effectively.
How does Deskhero improve the response time?
Deskhero's AI generates suggested replies based on the content found using OpenAI Embeddings. These suggestions can be used as is or can be modified as per the requirement, reducing the response time.
* This article provides an example of how a fictive company in the Agents involved in the sale of plywood and veneer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
