PlyMaster Inc. receives numerous customer queries daily regarding product specifications, delivery details, and after-sales services. Managing these queries manually was proving to be a daunting task. With Deskhero, they were able to automate the ticket management process, ensuring that no customer query goes unanswered.
Deskhero's advanced AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature has significantly improved the search results, enabling the customer support team to find relevant content quickly and efficiently.
The AI-powered platform also generates suggested replies based on the content found. This has not only reduced the response time but also improved the quality of responses, leading to increased customer satisfaction.
Moreover, Deskhero's REST API allowed PlyMaster Inc. to seamlessly integrate the platform with their existing systems. This has resulted in a unified and streamlined customer support process.
Overall, Deskhero's AI capabilities have transformed PlyMaster Inc.'s customer support operations, making them more efficient and effective.
How does Deskhero's AI capabilities improve the search results?
Deskhero uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance the search results. It finds the most relevant content based on the search query, making it easier for the customer support team to find the required information.
How does Deskhero generate suggested replies?
Based on the content found using OpenAI Embeddings, Deskhero's AI generates suggested replies. These suggestions can be used as is or can be modified as per the requirement, reducing the response time.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API which allows it to be easily integrated with existing systems, providing a unified customer support solution.
* This article provides an example of how a fictive company in the Agents involved in the sale of plywood and veneer industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
