RoofMaster Inc. receives numerous customer inquiries daily, ranging from product details, installation guidance, to after-sales services. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation to generate suggested replies, significantly reducing response time.
The AI-powered comprehensive search bar allows RoofMaster's support team to quickly find relevant information from the vast data pool. This feature has significantly improved the efficiency of the support team, enabling them to provide accurate and timely responses to customer queries.
RoofMaster also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from various sources. The AI then uses this data to enhance search results and provide more accurate suggestions.
Deskhero's REST API has been integrated with RoofMaster's existing systems, allowing seamless data exchange and improving overall operational efficiency. The custom fields and user groups features have also enabled the company to personalize their customer support service, leading to higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have transformed RoofMaster's customer support operations, making them more efficient and customer-centric.
How does the AI generate suggested replies?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
What is the benefit of the website scraping feature?
The website scraping feature allows Deskhero to automatically gather and update information from various sources, keeping the knowledge base current. The AI uses this data to enhance search results and provide more accurate suggestions.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange. This improves overall operational efficiency by eliminating manual data entry and reducing errors.
* This article provides an example of how a fictive company in the Agents involved in the sale of roofing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
