TopCover Solutions maintains an extensive knowledge base containing product specifications, installation guides, and other related information. The company uses Deskhero's AI capabilities to manage this knowledge base effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results and provide accurate suggestions.
The AI-powered comprehensive search bar has significantly improved the efficiency of TopCover's support team. They can now quickly find relevant information from the vast data pool, enabling them to provide accurate and timely responses to customer queries.
TopCover also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from various sources. The AI then uses this data to enhance search results and provide more accurate suggestions.
Deskhero's REST API has been integrated with TopCover's existing systems, allowing seamless data exchange and improving overall operational efficiency. The custom fields and user groups features have also enabled the company to personalize their customer support service, leading to higher customer satisfaction rates.
Overall, Deskhero's advanced AI capabilities have revolutionized TopCover's knowledge base management, making it more efficient and effective.
How does the AI manage the knowledge base?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance search results and provide accurate suggestions. This helps in managing the knowledge base effectively.
What is the role of the website scraping feature?
The website scraping feature allows Deskhero to automatically gather and update information from various sources, keeping the knowledge base current. The AI uses this data to enhance search results and provide more accurate suggestions.
How does Deskhero's REST API improve operational efficiency?
Deskhero's REST API allows for seamless integration with existing systems, enabling efficient data exchange. This improves overall operational efficiency by eliminating manual data entry and reducing errors.
* This article provides an example of how a fictive company in the Agents involved in the sale of roofing materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
