HardwareHub Ltd. uses the user groups feature of Deskhero to organize their support team based on expertise and product knowledge. This ensures that the tickets are assigned to the right agents, improving the quality of support provided.
The AI capabilities of Deskhero analyze the content of the tickets and suggest relevant replies based on previous tickets and knowledge base articles. This significantly reduces the response time and improves customer satisfaction.
HardwareHub Ltd. uses the knowledge base feature to create a repository of common issues and their solutions. The AI capabilities of Deskhero generate articles for the knowledge base from word, powerpoint, pdf files, and even scraped website data. This ensures that the knowledge base is always updated with the latest information.
The advanced search bar powered by AI provides accurate results by leveraging OpenAI Embeddings from tickets, knowledge base articles, and uploaded files. This helps the support agents to quickly find relevant information and provide accurate responses to customer queries.
HardwareHub Ltd. also uses the REST API of Deskhero to integrate it with their existing systems. This ensures seamless data flow between different systems and improves the overall efficiency of their operations.
How does the AI suggest replies to tickets?
The AI analyzes the content of the tickets and uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to suggest relevant replies.
How does the AI-powered search bar work?
The search bar uses OpenAI Embeddings from tickets, knowledge base articles, and uploaded files to provide accurate search results.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API which can be used to integrate it with existing systems.
* This article provides an example of how a fictive company in the Agents involved in the sale of software and hardware solutions industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
