SportyMart receives a high volume of customer inquiries daily, ranging from product information requests to order status checks. With Deskhero's advanced AI capabilities, SportyMart can automatically generate suggested replies to these inquiries, significantly reducing response times and improving customer satisfaction.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This helps in providing accurate and personalized responses to customers.
SportyMart also uses Deskhero's AI to enhance search results on their helpdesk. The AI uses the same embeddings to understand the context of customer queries and provide the most relevant search results. This has reduced the number of repeat queries and improved the overall efficiency of the helpdesk.
Deskhero's AI also helps SportyMart in managing their knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the support team to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have enabled SportyMart to provide a superior customer support experience, while also improving the efficiency of their support operations.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and generate suggested replies. This significantly reduces the time taken to respond to customer inquiries.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and provide the most relevant search results. This reduces the number of repeat queries and improves the overall efficiency of the helpdesk.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier for the support team to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Agents in sale of sporting goods, toys, and games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
