ToysUniverse receives thousands of customer inquiries every day. With Deskhero's AI capabilities, they are able to automate the process of responding to these inquiries, thereby reducing response times and improving customer satisfaction.
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to generate suggested replies. This not only ensures that the responses are accurate but also personalized to each customer's query.
ToysUniverse also uses Deskhero's AI to enhance the search functionality on their helpdesk. The AI uses the same embeddings to understand the context of customer queries and provide the most relevant search results. This has led to a reduction in the number of repeat queries and an improvement in the overall efficiency of the helpdesk.
Additionally, ToysUniverse uses Deskhero's AI to manage their knowledge base. The AI can generate articles from word, powerpoint, pdf files, making it easier for the support team to keep the knowledge base updated with the latest information.
Overall, Deskhero's AI capabilities have helped ToysUniverse streamline their support operations and provide a superior customer support experience.
How does Deskhero's AI improve response times at ToysUniverse?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and generate suggested replies. This automation significantly reduces the time taken to respond to customer inquiries.
How does Deskhero's AI enhance search results at ToysUniverse?
Deskhero's AI uses OpenAI Embeddings to understand the context of customer queries and provide the most relevant search results. This reduces the number of repeat queries and improves the overall efficiency of the helpdesk.
How does Deskhero's AI help in managing the knowledge base at ToysUniverse?
Deskhero's AI can generate knowledge base articles from word, powerpoint, pdf files. This makes it easier for the support team to keep the knowledge base updated with the latest information.
* This article provides an example of how a fictive company in the Agents in sale of sporting goods, toys, and games industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
