ActiveLife uses Deskhero's AI to analyze previous tickets and knowledge base articles. This helps the customer support team to quickly find relevant solutions and provide accurate responses to customer queries. The AI also generates suggested replies, reducing the time taken to respond to customer queries.
The custom fields feature allows ActiveLife to categorize tickets based on product type, issue, and other relevant factors. This helps in prioritizing and managing tickets more efficiently. The kanban board provides a visual representation of the tickets, making it easier for the team to track progress and manage workload.
ActiveLife leverages the website scraping feature to gather information about new products, updates, and changes in policies. This data is then used by the AI to enhance search results and provide up-to-date information to customers.
The knowledge base feature allows ActiveLife to create a comprehensive database of solutions, guides, and tutorials. The AI capabilities of Deskhero enable the generation of knowledge base articles from word, powerpoint, and pdf files, making it easier for the team to update and maintain the knowledge base.
Through the REST API, ActiveLife integrates Deskhero with their existing systems, allowing seamless data exchange and enhancing overall efficiency.
How does the AI enhance the search results?
The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then used to enhance the search results.
How does the AI generate suggested replies?
The AI analyzes the content from previous tickets, knowledge base articles, and other data to understand the context of the query. It then generates suggested replies based on this analysis.
How does the website scraping feature work?
The website scraping feature gathers information from the company's website. This information is then used by the AI to enhance search results and provide up-to-date information to customers.
* This article provides an example of how a fictive company in the Agents specialised in the sale of sporting goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
