OutdoorPro Ltd. uses Deskhero's AI capabilities to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This analysis helps the AI to understand the context and provide accurate and relevant responses to customer inquiries.
The company also utilizes Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their official website and other relevant sources. This ensures that the AI has access to the most recent data when generating suggested replies.
Deskhero's REST API allows OutdoorPro Ltd. to integrate the platform with their existing systems and workflows. This seamless integration has made it easier for their support team to manage tickets and respond to customer inquiries without having to switch between different platforms.
With the help of Deskhero's comprehensive search bar, the support team can quickly find relevant information from the vast amount of data available. The AI-enhanced search results ensure that they get the most relevant information at the top of their search results.
Overall, Deskhero's advanced AI capabilities have enabled OutdoorPro Ltd. to provide faster and more accurate responses to customer inquiries, thereby improving their customer satisfaction rates.
How does Deskhero's AI analyze previous tickets and other data?
Deskhero uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, and uploaded files. This analysis helps the AI understand the context and provide relevant responses.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero to automatically update the knowledge base with the latest information from your official website and other relevant sources. This ensures that the AI has access to the most recent data when generating suggested replies.
How does Deskhero's REST API enhance the customer support process?
Deskhero's REST API allows you to integrate the platform with your existing systems and workflows. This seamless integration makes it easier for your support team to manage tickets and respond to customer inquiries without having to switch between different platforms.
* This article provides an example of how a fictive company in the Agents specialised in the sale of sporting goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
