ActiveLife Co. uses Deskhero's AI to analyze previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. The AI uses this data to generate suggested replies, which has significantly reduced the time taken to respond to customer inquiries.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their official website and other relevant sources. This ensures that the AI always has access to the most recent data when generating suggested replies.
Deskhero's REST API enables ActiveLife Co. to integrate the platform with their existing systems and workflows. This seamless integration has made it easier for their support team to manage tickets and respond to customer inquiries without having to switch between different platforms.
Using Deskhero's comprehensive search bar, the support team can quickly find relevant information from the vast amount of data available. The AI-enhanced search results ensure that they get the most relevant information at the top of their search results.
Overall, Deskhero's advanced AI capabilities have enabled ActiveLife Co. to provide faster and more accurate responses to customer inquiries, thereby improving their customer satisfaction rates.
How does Deskhero's AI generate suggested replies?
Deskhero uses OpenAI Embeddings to analyze the content of previous tickets, knowledge base articles, and uploaded files. Based on this analysis, the AI generates suggested replies that are relevant to the customer's inquiry.
What is the benefit of Deskhero's website scraping feature?
The website scraping feature allows Deskhero to automatically update the knowledge base with the latest information from your official website and other relevant sources. This ensures that the AI always has access to the most recent data when generating suggested replies.
How does Deskhero's REST API enhance the helpdesk process?
Deskhero's REST API allows you to integrate the platform with your existing systems and workflows. This seamless integration makes it easier for your support team to manage tickets and respond to customer inquiries without having to switch between different platforms.
* This article provides an example of how a fictive company in the Agents specialised in the sale of sporting goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
