FabricHub Ltd. deals with a large volume of customer inquiries regarding their products, delivery timelines, and return policies. To manage these effectively, the company uses Deskhero's ticket management system. Deskhero's AI capabilities help FabricHub's support team by generating suggested replies based on previous tickets and knowledge base articles, thereby speeding up the resolution process.
The company also leverages Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This ensures that critical issues are addressed first, improving overall customer satisfaction.
FabricHub uses Deskhero's comprehensive search bar, powered by AI, to quickly find relevant information. The search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, enabling the support team to resolve customer issues more efficiently.
Furthermore, FabricHub uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the scraped data is accurately converted into useful knowledge base articles.
Lastly, FabricHub uses Deskhero's REST API to seamlessly integrate the platform with their existing systems. This allows the support team to access all necessary information from a single interface, further enhancing their efficiency.
How does Deskhero's AI capabilities speed up the resolution process?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, which helps in quickly resolving customer queries.
How does the comprehensive search bar help in finding relevant information?
The comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, making it easier for the support team to find relevant information.
How does Deskhero's website scraping feature keep the knowledge base updated?
The website scraping feature scrapes the latest information from the company's website and updates the knowledge base. The AI capabilities ensure that the scraped data is accurately converted into useful knowledge base articles.
* This article provides an example of how a fictive company in the Agents involved in the sale of textile raw materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
