TexTrade Inc. receives hundreds of customer queries daily regarding their product specifications, shipping details, and order status. The company uses Deskhero's ticket management system to efficiently handle these queries. With the help of Deskhero's AI capabilities, TexTrade can automatically generate suggested replies based on previous tickets and knowledge base articles, significantly reducing the response time.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer queries. This helps in streamlining the support process and ensuring that urgent issues are addressed promptly.
Deskhero's comprehensive search bar powered by AI enhances the search results by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals. This feature has proven to be extremely beneficial for TexTrade's support team, enabling them to quickly find relevant information and resolve customer issues faster.
TexTrade also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website. The AI capabilities of Deskhero ensure that the scraped data is accurately converted into useful knowledge base articles.
Finally, TexTrade uses Deskhero's REST API to integrate the platform with their existing systems, making it easier for the support team to access all necessary information from a single interface.
How does Deskhero's AI capabilities improve response time?
Deskhero's AI capabilities generate suggested replies based on previous tickets and knowledge base articles, which significantly reduces the time taken to respond to customer queries.
How does the comprehensive search bar work?
The comprehensive search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search results, making it easier for the support team to find relevant information.
How does Deskhero's website scraping feature benefit the company?
The website scraping feature keeps the knowledge base updated with the latest information from the company's website. The AI capabilities ensure that the scraped data is accurately converted into useful knowledge base articles.
* This article provides an example of how a fictive company in the Agents involved in the sale of textile raw materials industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
