YarnBarn receives hundreds of customer queries daily, ranging from product details, shipping information, to return policies. To manage these tickets effectively, they use Deskhero's ticket management feature. The AI capabilities of Deskhero analyze previous tickets and knowledge base articles to suggest replies, reducing the time agents spend on each ticket.
With Deskhero's custom fields and structured data lists, YarnBarn is able to categorize and prioritize tickets based on their urgency and importance. This has helped them to improve their response time and customer satisfaction.
Deskhero's knowledge base feature allows YarnBarn to create a comprehensive repository of information. The AI capabilities of Deskhero can generate articles from word, powerpoint, pdf files, and even scrape data from their website. This has reduced the time spent on manual data entry and increased the accuracy of their knowledge base.
The advanced search bar powered by AI helps YarnBarn's customers to find relevant information quickly and easily. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to enhance search results.
Finally, the REST API provided by Deskhero allows YarnBarn to integrate their existing systems with Deskhero, creating a seamless workflow for their customer support team.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies. This reduces the time agents spend on each ticket and improves the efficiency of ticket management.
How does Deskhero's AI capabilities enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from various file types and even scrape data from your website. This reduces manual data entry and increases the accuracy of the knowledge base.
How does the advanced search bar powered by AI work?
The advanced search bar uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This enhances search results and helps customers find information quickly and easily.
* This article provides an example of how a fictive company in the Agents involved in the sale of yarns industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
