DreamSpaces has a large customer base, which often leads to a high volume of support tickets. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time agents spend on each ticket.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for solutions, the AI uses the embeddings to provide the most relevant articles, reducing the number of support tickets generated.
The company also uses Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This helps them handle urgent issues promptly and improve customer satisfaction.
DreamSpaces also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
By leveraging Deskhero's advanced AI capabilities, DreamSpaces has been able to improve their customer support, reduce response times, and increase overall efficiency.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to find relevant content. This content is then used to generate suggested replies, reducing the time agents spend on each ticket.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses the embeddings to provide the most relevant articles when customers search for solutions. This reduces the number of support tickets generated.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Agents selling bedroom and living room furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
