LuxeLiving receives a high volume of support tickets due to their large customer base. The company uses Deskhero's AI capabilities to manage these tickets effectively. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and other sources to generate suggested replies. This not only reduces the time agents spend on each ticket but also ensures that customers receive prompt and accurate responses.
Deskhero's AI also enhances the search results in the knowledge base. When customers search for solutions, the AI uses the embeddings to provide the most relevant articles. This reduces the number of support tickets generated and empowers customers to find answers to their questions quickly and easily.
LuxeLiving also uses Deskhero's kanban board feature to track and manage tickets. This visual tool helps the company to prioritize tickets and monitor their progress, improving efficiency and ensuring that no issue is overlooked.
The company also benefits from Deskhero's REST API, which allows them to integrate the platform with their existing systems. This seamless integration ensures that all customer interactions are tracked and managed efficiently.
By leveraging Deskhero's advanced AI capabilities, LuxeLiving has been able to streamline their operations, improve customer support, and increase overall efficiency.
How does Deskhero's AI help in managing support tickets?
Deskhero's AI uses OpenAI Embeddings from various sources to generate suggested replies. This reduces the time agents spend on each ticket and ensures that customers receive prompt and accurate responses.
How does Deskhero enhance search results in the knowledge base?
Deskhero's AI uses the embeddings to provide the most relevant articles when customers search for solutions. This reduces the number of support tickets generated and allows customers to find answers quickly and easily.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems. This ensures that all customer interactions are tracked and managed efficiently.
* This article provides an example of how a fictive company in the Agents selling bedroom and living room furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
