Patio Paradise receives hundreds of customer inquiries daily, ranging from product specifications to delivery timelines. By integrating Deskhero, they have managed to automate the process of ticket management using the platform's AI capabilities. The AI system leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to generate suggested replies, significantly reducing response times.
The company also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize customer inquiries. This has resulted in a more organized and efficient customer support workflow, allowing agents to focus on complex issues that require human intervention.
Deskhero's AI-powered comprehensive search bar has been instrumental in helping Patio Paradise's support agents find relevant content quickly. The AI uses embeddings from the company's knowledge base, scraped website data, and uploaded files to enhance search results, saving valuable time for the agents.
Furthermore, Patio Paradise has made use of Deskhero's REST API to integrate the platform with their existing CRM and inventory management systems. This has enabled seamless information flow, ensuring that the support team always has up-to-date information about product availability and customer details.
Overall, Patio Paradise has seen a significant improvement in their customer support efficiency and customer satisfaction scores since implementing Deskhero. The platform's advanced AI capabilities have not only automated routine tasks but also improved the quality of support provided.
How has Deskhero improved response times at Patio Paradise?
Deskhero's AI capabilities generate suggested replies based on previous tickets, knowledge base articles, and uploaded files. This automation has significantly reduced the time it takes to respond to customer inquiries.
How does Deskhero's AI-powered search bar work?
The search bar uses AI to find relevant content from the company's knowledge base, scraped website data, and uploaded files. This enhances search results and helps support agents find necessary information quickly.
How has Deskhero integrated with Patio Paradise's existing systems?
Patio Paradise has used Deskhero's REST API to integrate the platform with their existing CRM and inventory management systems. This ensures seamless information flow and up-to-date information for the support team.
* This article provides an example of how a fictive company in the Agents selling furniture for outdoor use industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
