KitchenCraft has a vast product range, making it challenging for their customer support team to handle all inquiries effectively. They implemented Deskhero to leverage its AI capabilities, which utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation.
The AI system scans through the data and finds relevant content to help in generating suggested replies. This feature has significantly reduced the time taken to respond to customer inquiries, thereby improving customer satisfaction.
Additionally, KitchenCraft uses Deskhero's AI to enhance its knowledge base. The AI system generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This has made the knowledge base more comprehensive and useful for both the support team and customers.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has further improved the efficiency of the support team and reduced the time taken to resolve customer issues.
Overall, KitchenCraft has greatly benefited from Deskhero's AI capabilities. The improved efficiency and quality of customer support have led to increased customer loyalty and sales.
How does Deskhero's AI improve the efficiency of the support team?
Deskhero's AI improves the efficiency of the support team by generating suggested replies based on previous tickets and knowledge base articles. It also enhances the search results, making it easier for the team to find relevant information quickly.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by generating articles from various sources like word, powerpoint, pdf files, and even scrapes data from the website. This makes the knowledge base more comprehensive and useful.
What are the benefits of using Deskhero's AI?
Using Deskhero's AI leads to improved efficiency and quality of customer support, which in turn leads to increased customer satisfaction, loyalty, and sales.
* This article provides an example of how a fictive company in the Agents selling kitchen and dining room furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
