KitchenKonnect aims to provide exceptional customer service to differentiate itself in the competitive market. They implemented Deskhero to leverage its AI capabilities, which utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies/manuals/presentation.
The AI system scans through the data and finds relevant content to help in generating suggested replies. This feature has significantly improved the quality of customer interactions, as the replies are more accurate and informative.
Additionally, KitchenKonnect uses Deskhero's AI to enhance its knowledge base. The AI system generates articles from word, powerpoint, pdf files, and even scrapes data from the website. This has made the knowledge base more comprehensive and engaging for customers.
Deskhero's AI also enhances the search results, making it easier for customers to find relevant information quickly. This has improved the customer experience and increased customer engagement.
Overall, KitchenKonnect has greatly benefited from Deskhero's AI capabilities. The improved quality of customer interactions and increased customer engagement have led to higher customer retention and sales.
How does Deskhero's AI improve the quality of customer interactions?
Deskhero's AI improves the quality of customer interactions by generating suggested replies based on previous tickets and knowledge base articles. This makes the replies more accurate and informative.
How does Deskhero's AI enhance the customer experience?
Deskhero's AI enhances the customer experience by making the knowledge base more comprehensive and engaging. It also improves the search results, making it easier for customers to find relevant information quickly.
What are the benefits of using Deskhero's AI?
Using Deskhero's AI leads to improved quality of customer interactions and increased customer engagement, which in turn leads to higher customer retention and sales.
* This article provides an example of how a fictive company in the Agents selling kitchen and dining room furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
