DiningDelight receives a large volume of customer inquiries daily, making it difficult for the support team to manage and respond to all tickets effectively. They implemented Deskhero to leverage its AI capabilities, which utilize OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to manage tickets efficiently.
The AI system scans through the data and categorizes the tickets based on their content. This feature has significantly reduced the time taken to sort and assign tickets, thereby improving the efficiency of the support team.
Additionally, DiningDelight uses Deskhero's AI to generate suggested replies. The AI system finds relevant content from the knowledge base and previous tickets to help in generating these replies. This has not only reduced the response time but also improved the quality of support.
Deskhero's AI also enhances the search results, making it easier for the support team to find relevant information quickly. This has further improved the efficiency of the support team and reduced the time taken to resolve customer issues.
Overall, DiningDelight has greatly benefited from Deskhero's AI capabilities. The streamlined workflow and improved quality of customer support have led to increased customer satisfaction and sales.
How does Deskhero's AI improve the ticket management process?
Deskhero's AI improves the ticket management process by categorizing the tickets based on their content. This reduces the time taken to sort and assign tickets, thereby improving the efficiency of the support team.
How does Deskhero's AI help in generating suggested replies?
Deskhero's AI helps in generating suggested replies by finding relevant content from the knowledge base and previous tickets. This reduces the response time and improves the quality of support.
What are the benefits of using Deskhero's AI?
Using Deskhero's AI leads to a streamlined workflow and improved quality of customer support, which in turn leads to increased customer satisfaction and sales.
* This article provides an example of how a fictive company in the Agents selling kitchen and dining room furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
