MetalMaster Inc. has a vast product range and receives numerous customer inquiries daily. The company uses Deskhero's ticket management system to efficiently handle these inquiries. The AI capabilities of Deskhero analyze the content of the tickets and suggest replies based on previous tickets, knowledge base articles, and uploaded files like product manuals.
Deskhero's AI also enhances the search results on MetalMaster's customer support platform. When a customer searches for a query, the AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This significantly reduces the time customers spend searching for answers.
The company also uses the custom fields feature of Deskhero to categorize tickets based on the type of furniture or the nature of the issue. This allows the customer support team to prioritize and manage tickets more effectively.
Furthermore, MetalMaster uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest product information. The AI analyzes the scraped data and updates the knowledge base articles accordingly.
Lastly, MetalMaster uses Deskhero's REST API to integrate the platform with their existing CRM system. This provides a seamless experience for both the customer support team and the customers.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of the customer inquiry and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals. The AI then generates a suggested reply using this information.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that the most relevant and useful information is presented to the customer.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM or ERP systems.
* This article provides an example of how a fictive company in the Agents selling metal and wooden furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
