WoodWorks Ltd. receives a high volume of customer inquiries daily regarding their extensive range of wooden furniture. To manage these effectively, they utilize Deskhero's AI-powered ticket management system. The AI analyzes the content of the tickets and suggests replies based on previous tickets, knowledge base articles, and uploaded files like product manuals.
The company also uses Deskhero's advanced search bar, powered by AI, to provide customers with accurate and relevant search results. The AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data, enhancing the customer's search experience.
WoodWorks Ltd. uses the custom fields feature of Deskhero to categorize tickets based on the type of furniture or the nature of the problem. This allows the customer support team to prioritize and manage tickets more effectively.
Additionally, the company uses Deskhero's website scraping feature to keep their knowledge base updated with the latest product information. The AI analyzes the scraped data and updates the knowledge base articles accordingly.
Finally, WoodWorks Ltd. uses Deskhero's REST API to integrate the platform with their existing CRM system. This provides a seamless experience for both the customer support team and the customers.
How does Deskhero's AI suggest replies to customer inquiries?
Deskhero's AI analyzes the content of the customer inquiry and uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and uploaded files like product manuals. The AI then generates a suggested reply using this information.
How does Deskhero's AI enhance search results?
When a customer searches for a query, Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the knowledge base, previous tickets, and scraped website data. This ensures that the most relevant and useful information is presented to the customer.
Can Deskhero be integrated with other systems?
Yes, Deskhero provides a REST API that can be used to integrate the platform with other systems such as CRM or ERP systems.
* This article provides an example of how a fictive company in the Agents selling metal and wooden furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
