Workspace Wonders deals with a wide range of customer inquiries daily. To manage these effectively, they use Deskhero's ticket management system. The introduction of Deskhero's advanced AI capabilities has taken their customer support to the next level.
Deskhero's AI leverages OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies for customer inquiries, significantly reducing the time agents spend on each ticket.
The AI capabilities of Deskhero also enhance the search results in the knowledge base. When customers or agents search for information, the AI uses the embeddings to find the most relevant content, making it easier to find the right information quickly.
With Deskhero's custom fields feature, Workspace Wonders captures unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results, providing a more personalized customer service experience.
By leveraging Deskhero's AI capabilities, Workspace Wonders has improved the efficiency of their customer support, provided more personalized service, and increased overall customer satisfaction.
How does Deskhero's AI help Workspace Wonders manage tickets more efficiently?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time agents need to spend on each ticket, allowing them to manage tickets more efficiently.
How does Deskhero's AI provide a more personalized customer service experience?
Deskhero's custom fields feature allows Workspace Wonders to capture unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results, providing a more personalized customer service experience.
How does Deskhero's AI enhance the search results in the knowledge base?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
* This article provides an example of how a fictive company in the Agents selling office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
