Furniture Facilitators receives numerous customer inquiries daily, which are efficiently managed using Deskhero's ticket management system. The introduction of Deskhero's advanced AI capabilities has revolutionized their customer support services.
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets, knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate suggested replies for customer inquiries, significantly reducing the time agents spend on each ticket.
The AI capabilities of Deskhero also enhance the search results in the knowledge base. When customers or agents search for information, the AI uses the embeddings to find the most relevant content, making it easier to find the right information quickly.
Furniture Facilitators uses Deskhero's custom fields feature to capture unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results, providing a more personalized customer service experience.
By leveraging Deskhero's AI capabilities, Furniture Facilitators has improved the efficiency of their customer support, reduced response times, and enhanced the overall customer experience.
How does Deskhero's AI improve response times for Furniture Facilitators?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time agents need to spend on each ticket, allowing them to respond faster.
How does Deskhero's AI enhance search results for Furniture Facilitators?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Furniture Facilitators customize Deskhero to suit their specific needs?
Yes, Deskhero's custom fields feature allows Furniture Facilitators to capture unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results.
* This article provides an example of how a fictive company in the Agents selling office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
