Office Oasis receives a high volume of customer inquiries daily, ranging from product specifications, delivery status, to installation instructions. The company uses Deskhero's ticket management system to efficiently categorize and prioritize these inquiries. However, the real game-changer has been the integration of Deskhero's advanced AI capabilities.
Using OpenAI Embeddings, Deskhero analyzes previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies. This significantly reduces the time agents spend on each ticket, allowing them to handle more inquiries and provide faster responses.
Deskhero's AI also enhances the search results in the knowledge base. When customers or agents search for information, the AI uses the embeddings to find the most relevant content, making it easier to find the right information quickly.
The custom fields feature allows Office Oasis to tailor the platform to their specific needs, capturing unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results.
Overall, Deskhero's AI capabilities have transformed Office Oasis' customer support services, improving efficiency, reducing response times, and enhancing customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies. This reduces the time agents need to spend on each ticket, allowing them to respond faster.
How does Deskhero's AI enhance search results?
When a search is made in the knowledge base, Deskhero's AI uses the embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data.
Can Office Oasis customize Deskhero to suit their specific needs?
Yes, Deskhero's custom fields feature allows Office Oasis to capture unique data about each inquiry. This data is then used by the AI to further refine the suggested replies and search results.
* This article provides an example of how a fictive company in the Agents selling office furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
