LoungeLux uses Deskhero's AI capabilities to manage customer queries more efficiently. The AI uses embeddings from previous tickets to suggest replies, reducing the time agents spend on each ticket. This has resulted in faster response times and improved customer satisfaction.
The company also uses the AI to generate knowledge base articles from word, powerpoint, and pdf files. This feature has made it easier for agents to find relevant information and resolve customer queries more quickly.
Deskhero's website scraping feature is used by LoungeLux to keep its knowledge base up-to-date. The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that agents always have the most current information at their fingertips.
LoungeLux has also found value in Deskhero's comprehensive search bar. The AI enhances search results by using embeddings from the knowledge base, tickets, and uploaded files. This makes it easier for agents to find the information they need to resolve customer queries.
Finally, LoungeLux uses Deskhero's REST API to integrate the platform with its existing systems. This has streamlined the company's operations and made it easier for agents to access the tools they need.
How does Deskhero's AI improve ticket management?
The AI uses embeddings from previous tickets to suggest replies. This reduces the time agents spend on each ticket and improves response times.
How does Deskhero's AI generate knowledge base articles?
The AI can generate knowledge base articles from word, powerpoint, and pdf files. This makes it easier for agents to find relevant information and resolve customer queries more quickly.
How does Deskhero's website scraping feature work?
The AI scrapes the company's website for new information and updates the knowledge base accordingly. This ensures that agents always have the most current information at their fingertips.
* This article provides an example of how a fictive company in the Agents selling upholstered furniture industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
