ElectroHub receives thousands of customer inquiries daily, ranging from product queries to technical support. With Deskhero, they leverage AI to manage tickets efficiently. The AI uses OpenAI embeddings to analyze past tickets and suggest replies, significantly reducing the time agents spend on each ticket.
Deskhero's AI also enhances ElectroHub's knowledge base. It generates articles from uploaded files like policies, manuals, and presentations. This feature allows ElectroHub to create a comprehensive and easily searchable knowledge base, improving the self-service experience for customers.
The platform's website scraping feature is another game-changer for ElectroHub. It scrapes data from ElectroHub's website and feeds it into the AI, which uses this information to provide more accurate and relevant responses to customer inquiries.
Deskhero's comprehensive search bar, powered by AI, helps ElectroHub's agents find relevant information quickly. The AI uses embeddings from previous tickets, knowledge base articles, and scraped website data to enhance search results, making it easier for agents to resolve customer issues.
Finally, ElectroHub uses Deskhero's REST API to integrate the platform with their existing systems. This integration allows them to leverage Deskhero's AI capabilities across their entire customer support operation, leading to improved efficiency and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI embeddings to analyze past tickets and suggest replies, significantly reducing the time agents spend on each ticket.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI can generate knowledge base articles from uploaded files like policies, manuals, and presentations. This allows for the creation of a comprehensive and easily searchable knowledge base.
How does Deskhero's website scraping feature improve customer support?
The website scraping feature feeds data from your website into the AI, which uses this information to provide more accurate and relevant responses to customer inquiries.
* This article provides an example of how a fictive company in the Agents specialised in the sale of electronic goods industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
